Shipping Policy
Last Updated: 6 October 2026
At THE CHICKANKARI STUDIO, we aim to ensure that your order reaches you safely and in a timely manner.
Please review this Shipping Policy before placing your order.
1. Order Processing
Once your order has been successfully placed, it will be processed and prepared for dispatch.
Order confirmation, dispatch and delivery-related updates may be sent to the mobile number, email address or other contact information provided by you at checkout.
Orders are subject to product availability and successful payment confirmation, where applicable.
2. Shipping Within India
We currently offer free standard shipping across serviceable locations in India.
Delivery is subject to courier availability and serviceability at the PIN code provided by the customer.
For Cash on Delivery (COD) orders, an additional COD charge of ₹100 will apply. This charge is separate from standard shipping and will be displayed at checkout before the order is confirmed.
If any optional or special delivery service carries an additional charge, such charge will be clearly displayed before the order is confirmed.
3. Delivery Timeline
Estimated delivery timelines may be displayed on the product page, during checkout or through order communications.
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier partner operations
- PIN code serviceability
- Public or regional holidays
- Weather conditions
- High-volume sale or festive periods
- Operational disruptions
- Other circumstances reasonably beyond our control
While we make reasonable efforts to ensure timely delivery, an estimated delivery date should not be treated as a guaranteed delivery date unless specifically stated otherwise.
4. Order Tracking
Once your order has been dispatched and tracking information becomes available, the tracking details may be shared with you through SMS, email, WhatsApp or another available communication method.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
5. Delivery Address & Contact Information
Customers are responsible for providing a complete and accurate:
- Customer name
- Shipping address
- PIN code
- Mobile number
- Other delivery information requested at checkout
Please check these details carefully before confirming your order.
THE CHICKANKARI STUDIO will not be responsible for delays or failed delivery attempts resulting from incorrect, incomplete or outdated information provided by the customer.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible. Changes may not be possible once the order has been processed or dispatched.
6. Delivery Attempts
Our courier partner may contact you using the mobile number provided with your order and may make delivery attempts in accordance with its delivery procedures.
Please ensure that your contact number remains active and that someone is available to receive the shipment where necessary.
If a shipment is returned to us because of repeated unsuccessful delivery attempts, an incorrect address, customer unavailability or refusal to accept the order, please contact us for further assistance.
Any applicable re-shipping charge, if required, will be communicated to you before the shipment is sent again.
7. Delayed Shipments
Occasional delivery delays may occur due to courier operations, weather, public holidays, service disruptions, remote delivery locations or other circumstances beyond our reasonable control.
If your order is significantly delayed beyond the estimated delivery period, please contact us with your order number.
We will make reasonable efforts to check the shipment status with the applicable courier partner and assist you accordingly.
8. Lost or Undelivered Shipments
If tracking shows an unusual delay or your shipment appears to have been lost in transit, please contact us.
We may coordinate with the courier partner to investigate the shipment.
Where a shipment is confirmed as lost or undeliverable due to circumstances for which the customer is not responsible, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
9. Damaged or Tampered Package
If the outer package appears visibly damaged, opened or tampered with at the time of delivery, we recommend documenting its condition through clear photographs or video.
If the product inside is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible with:
- Your order number
- A description of the issue
- Clear photographs or video of the package and product, where reasonably required
Eligible product-related claims will be handled in accordance with our Return & Refund Policy and applicable law.
10. Cash on Delivery Orders
Cash on Delivery may be available for eligible orders and serviceable locations where displayed on our website.
A ₹100 Cash on Delivery (COD) charge will be added to eligible COD orders. This charge is separate from the product price and standard shipping.
The applicable COD charge will be displayed at checkout before the customer confirms the order.
Availability of Cash on Delivery may depend on the order value, delivery PIN code, courier availability or other applicable conditions.
Customers are requested to provide accurate contact information and remain available to receive their Cash on Delivery orders.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, business practices or applicable requirements.
The latest version will be published on our website along with the updated Last Updated date.
12. Contact Us
For shipping or delivery-related questions, please contact:
THE CHICKANKARI STUDIO
Email: info.thechickankaristudio@gmail.com
Call / WhatsApp: +91 8920819540
Customer Support Hours: Monday to Sunday, 11:00 AM to 7:00 PM
Address:
Vinobapuri, Lajpat Nagar II
New Delhi – 110025, India
Grievance Officer
Name: Mohammad Owais
Designation: Grievance Officer
Email: info.thechickankaristudio@gmail.com
Contact Number: +91 8920819540