Privacy Policy
Last Updated: 6 October 2026
At THE CHICKANKARI STUDIO, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used or shared, and the choices available to you when you visit our website, place an order or communicate with us.
1. Information We May Collect
Depending on how you interact with our website and services, we may collect personal information including:
- Name
- Mobile number
- Email address
- Billing and shipping address
- PIN code and delivery information
- Order details and purchase history
- Payment and transaction-related information
- Information submitted when contacting customer support
- Return, refund or cancellation-related information
- Communications sent to us through email, WhatsApp or other available channels
- Device, browser, IP address and website usage information, where collected through applicable website technologies
- Cookie and similar technology information, where applicable
We aim to collect only information reasonably necessary for providing our products and services and operating our business.
2. How We Collect Information
We may collect information:
- Directly from you when you place an order, submit information or contact us
- Automatically through our website and applicable cookies or similar technologies
- Through service providers involved in payments, website operations, delivery, analytics or customer support
- Where otherwise permitted under applicable law
3. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Confirming orders and payments
- Arranging shipping and delivery
- Providing order and delivery updates
- Providing customer support
- Processing eligible cancellations, returns and refunds
- Communicating with you regarding your purchases
- Maintaining transaction and business records
- Detecting or preventing fraudulent, suspicious or unauthorised transactions
- Improving our website, products, services and customer experience
- Troubleshooting website or service-related issues
- Complying with applicable legal, tax, accounting and regulatory requirements
- Protecting our legitimate business and legal interests
- Sending promotional or marketing communications where permitted and based on applicable consent or preferences
We will not intentionally use personal information for purposes materially unrelated to the purpose for which it was collected unless permitted by applicable law.
4. Consent & Your Preferences
Where consent is required for processing personal information, we may request your consent at the appropriate stage.
You may withdraw your consent for processing that is based on consent, subject to applicable law and any processing that may still be necessary for completing transactions, complying with legal obligations or other permitted purposes.
Withdrawal of consent will not affect processing already carried out lawfully before the withdrawal.
5. Payment Information
Payments made through our website may be processed by authorised third-party payment service providers.
We do not intentionally collect or store complete credit card, debit card, UPI credential or banking authentication details on our own systems where such information is processed directly by the applicable payment provider.
Payment providers handle payment information according to their own security practices, terms and privacy policies.
We may receive limited transaction information such as payment status, transaction reference, amount paid and payment method where necessary for processing and maintaining your order.
6. Sharing of Personal Information
We may share personal information only where reasonably necessary with service providers involved in operating our business, such as:
- Payment processors
- Ecommerce and website technology providers
- Logistics and courier partners
- Communication service providers
- Customer support service providers
- Analytics or website performance providers, where applicable
- Professional advisers such as accountants, auditors or legal advisers where necessary
- Government authorities, regulators or law-enforcement agencies where required by applicable law
Service providers may receive only the information reasonably necessary to perform the relevant service.
We do not sell or rent your personal information to third parties for their independent commercial use.
7. Marketing Communications
Where permitted, we may send you information about products, offers, new arrivals or promotions through email, SMS, WhatsApp or other communication channels.
Where consent is required, promotional communications will be sent in accordance with the consent or preference provided by you.
You may request to stop receiving promotional communications by using an available unsubscribe or opt-out option or by contacting us.
You may continue to receive essential transactional communications relating to orders, payments, shipping, returns, refunds or customer service even after opting out of promotional communications.
8. Cookies & Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
- Providing essential website functionality
- Maintaining shopping cart or session functionality
- Remembering preferences
- Understanding website usage and performance
- Improving the customer experience
- Measuring marketing or advertising performance, where applicable
Some cookies may be provided by third-party services used on our website.
Where required, applicable consent or preference controls may be provided for non-essential cookies.
You may also be able to manage cookies through your browser settings. However, disabling certain cookies may affect website functionality or your shopping experience.
9. Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, disclosure, misuse, alteration, loss or destruction.
However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.
If a personal data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, legal, tax, accounting, fraud-prevention or regulatory purposes.
Different categories of information may be retained for different periods depending on the nature of the information and applicable requirements.
When information is no longer reasonably required, we may delete, anonymise or otherwise handle it in accordance with applicable law and our operational requirements.
11. Your Privacy Rights
Subject to applicable law and applicable exceptions, you may have the right to:
- Request information regarding personal data processed about you
- Request correction of inaccurate or incomplete personal information
- Request updating of your personal information
- Request deletion or erasure of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the handling of your personal information
- Exercise any other rights available to you under applicable data protection law
Certain information may need to be retained despite a deletion request where retention is required for legal, tax, accounting, fraud-prevention, dispute-resolution or other permitted purposes.
To submit a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our website and products are not specifically directed at children.
If you are under 18 years of age, we recommend that you use our website and place orders only with the involvement of a parent or legal guardian.
We do not knowingly seek to collect children's personal information for purposes that are not reasonably necessary for providing our services.
Where processing of a child's personal data requires parental or guardian consent under applicable law, appropriate steps may be taken to obtain such consent.
13. Third-Party Websites & Services
Our website may contain links to or integrate with third-party websites and services, including payment providers, courier services, social media platforms or other technology providers.
These third parties operate independently and may have their own privacy policies and practices.
We encourage you to review the privacy policies of relevant third-party services before providing information directly to them.
14. Business Transfers & Legal Requirements
If our business undergoes a restructuring, merger, acquisition, transfer or similar business transaction, personal information may be transferred where reasonably necessary and permitted by applicable law.
We may also disclose information when reasonably necessary to:
- Comply with applicable law or legal processes
- Respond to lawful requests from authorities
- Investigate fraud or misuse
- Protect the rights, safety or property of our customers, business or others
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology or applicable requirements.
The latest version will be published on this website together with an updated Last Updated date.
We encourage customers to review this page periodically.
16. Privacy Requests & Grievances
For questions, requests or concerns relating to your personal information or this Privacy Policy, please contact:
THE CHICKANKARI STUDIO
Email: info.thechickankaristudio@gmail.com
Call / WhatsApp: +91 8920819540
Address:
Vinobapuri, Lajpat Nagar II
New Delhi – 110025, India
Grievance Officer
Designation: Grievance Officer
Email: info.thechickankaristudio@gmail.com
Contact Number: +91 8920819540