Return & Refund Policy
Last Updated: 6 October 2026
At THE CHICKANKARI STUDIO, we want you to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the terms and conditions set out below.
1. 5-Day Return Policy
Customers may request a return within 5 days from the date of delivery.
Return requests received after the 5-day return period may not be accepted, except where a remedy is required under applicable law.
The 5-day return period applies to eligible voluntary returns and does not limit any rights available to customers in relation to products that are defective, damaged, incorrect or materially different from what was advertised or ordered.
2. Return Eligibility
For a standard return to be eligible, the product must be:
- Unused, unworn and unwashed
- In its original condition
- Returned with original tags intact
- Returned with the original packaging, where reasonably applicable
- Free from stains, perfume, makeup, alterations, damage or other signs of use
Products that do not meet these conditions may not be accepted for a standard return.
These conditions do not restrict any rights or remedies available under applicable law in relation to defective, damaged, incorrect or misrepresented products.
3. Handcrafted Chikankari Variations
Chikankari is a handcrafted embroidery technique. Slight variations in embroidery, motifs, threadwork, stitch placement, finishing or detailing may naturally occur from one piece to another.
Such minor variations are part of the handcrafted character of Chikankari and will not, by themselves, be considered manufacturing defects.
However, this does not apply where a product is materially damaged, defective, incorrect or significantly different from its description or images.
4. Incorrect, Damaged or Defective Products
If you receive a product that is incorrect, damaged, defective or materially different from the product ordered or advertised, please contact us as soon as reasonably possible and preferably within 5 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video showing the product and the issue, where reasonably required
Our team will review the request and provide an appropriate resolution in accordance with applicable law.
Where the return is accepted because the product supplied by us was incorrect, damaged, defective or materially not as described, the customer will not be charged return shipping costs.
5. Return Process
To request a return, please contact THE CHICKANKARI STUDIO using the contact details provided below.
Please provide your order number, the product you wish to return and the reason for the return.
Once your request has been reviewed, we will provide the applicable return instructions.
Please do not send a product back before receiving return instructions from us, as unauthorised returns may cause delays in processing.
6. Return Shipping
For eligible standard returns requested for reasons such as preference, fit or size, any applicable reverse-shipping charge will be communicated to you before the return is approved.
Where a reverse-shipping charge applies and has been disclosed to you, it may be deducted from the refund amount.
For returns accepted because we supplied an incorrect, damaged, defective or materially misrepresented product, applicable return shipping will be arranged or borne by THE CHICKANKARI STUDIO.
7. Inspection of Returned Products
All returned products may be inspected after they are received.
For standard returns, we may check whether the product meets the return eligibility conditions described in this policy.
If a returned product shows signs of use, washing, alteration, damage caused after delivery, missing tags or other conditions that make it ineligible for a standard return, the return may be rejected.
We will communicate the outcome of the inspection where applicable.
8. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If the refund is approved:
For prepaid orders, the refund will generally be processed through the original payment method, where available.
For Cash on Delivery orders, we may request suitable bank account or UPI details or use another available refund method communicated to you.
Once a refund has been processed by us, the time taken for the amount to appear in your account may depend on the applicable bank, payment provider or financial institution.
Any applicable and previously disclosed return-shipping deduction, where permitted under this policy, may be deducted from the refund.
9. Non-Returnable Items
Standard returns may not be accepted for:
- Products that have been worn, washed or used
- Products altered by the customer
- Products damaged after delivery due to customer use or handling
- Products returned without original tags
- Products showing stains, perfume, makeup or other signs of use
- Items clearly marked as Final Sale or Non-Returnable before purchase
A Final Sale or Non-Returnable designation does not limit any rights available under applicable law where a product is defective, damaged, incorrect or materially not as advertised.
10. Refunds for Cancelled Orders
Where an eligible prepaid order is cancelled before dispatch and a payment has already been received, the applicable refund will be processed through the original payment method or another permitted refund method.
Order cancellations are subject to our Terms & Conditions and the status of the order at the time the cancellation request is received.
11. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.
Where applicable law provides the customer with a remedy that differs from this policy, the applicable legal requirement will prevail.
12. Contact Us
For return, refund or order-related assistance, please contact:
THE CHICKANKARI STUDIO
Email: info.thechickankaristudio@gmail.com
Call / WhatsApp: +91 8920819540
Customer Support Hours: Monday to Sunday, 11:00 AM to 7:00 PM
Address:
Vinobapuri, Lajpat Nagar II
New Delhi – 110025, India
Grievance Officer
Designation: Grievance Officer
Email: info.thechickankaristudio@gmail.com
Contact Number: +91 8920819540